Operations in today’s fiercely competitive global economy raises the stakes in virtually every industry. To succeed, companies must cut fat and become lean, move faster, and grow more efficient. They must reinforce their core capabilities, find fresh sources of differentiation, and develop the capacity for ongoing change.


SCG’s expertise in operations covers eight areas:

  • Cost Efficiency and Asset Optimization. Our approach is to find and implement opportunities to improve cash flow. We help companies release cash from the balance sheet, cut costs from operations, and improve asset effectiveness.
  • Lean. SCG views attaining leanness as a way to deeply transform business competitiveness. Our approach ensures success by integrating four critical areas: business strategy, operational effectiveness, staff engagement, and performance management.
  • Manufacturing. SCG helps companies build trim, flexible manufacturing networks that can adapt quickly to changing market needs. We focus on reducing costs, increasing capacity by improving efficiency, and helping companies find and leverage capabilities that generate competitive advantage.
  • Outsourcing and Business-Process Offshoring. SCG helps companies achieve a competitive advantage through the prudent use of outsourcing, which can improve quality and productivity, power innovation, provide new sources of revenue, open up new markets, and deliver a sustainable cost benefit.
  • Program Management. The ability to manage large-scale change is critical to operations work. Our proprietary approach ensures that change efforts deliver the intended results and that new capabilities are embedded in the organization.
  • Service Operations. We help companies pinpoint which customer encounters really drive behaviors such as attrition, advocacy, or greater spending, and then focus improvement efforts on these critical points.
  • Sourcing and Procurement. We work with companies to reduce unnecessary complexity, develop needed purchasing strategies, create low-cost global building blocks, and construct stronger and more-productive relationships with suppliers.
  • Supply Chain Management. We work with companies to redesign their supply chains for optimal flexibility and the strategic advantage gained by being able to deliver the right product—at the right time and in the right way—to each customer segment.



Organization strategywe believe that people, working together collaboratively, form the basis of competitive advantage in any organization. With that in mind, we strive to improve employee engagement and company performance in all our work with clients. By focusing on both, companies can achieve real change and sustainable advantage over competitors.

SCG’s Organization practice helps clients address six main challenges:
  • Creating an organization design that maximizes efficiency, management effectiveness, cooperation, and employee commitment

  • Designing a role of the center that is both lean and active and that enables the organization to create value

  • Focusing on people management and human resources by hiring the right talent, ensuring that employees are performing the proper activities to the best of their abilities, helping them develop the appropriate skills and capabilities, connecting them with one another, and attaining excellence in the Human Resources function

  • Raising performance by working explicitly on engagement and culture in ways that are both measurable and supportive of strategic goals

  • Identifying, developing and deploying highly skilled and adaptive leaders prepared to successfully navigate the changing requirements of 21st century leadership, supported by robust metrics, systems and development programs to generate the bench strength required for long-term success and achievement of strategic goals

  • Rigorously instilling change-management capabilities to ensure that the full benefits of any change program are realized through six key actions: creating the change agenda, mobilizing the organization, hard-wiring the organization for change, managing for results, communicating strategically and consistently, and sustaining and reinventing change as necessary